Return Policy

RaLuna™ Refund and Return Policy

At RaLuna™, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a 30-day return and refund window. Please review the details below to understand our return and refund process.

Eligibility for Returns

  • Timeframe: You may request a return or refund within 30 days of your purchase date.
  • Condition: Products must be returned in their original, unused condition with all original packaging and accessories intact.
  • Non-Returnable Items:
    • Final sale items.
    • Gift cards and promotional products.
    • Products showing significant wear or damage due to improper use.

How to Initiate a Return

  1. Contact Support: To initiate a return, please contact our customer support team at support@bloomlyus.com or via live chat with your order number and reason for return.
  2. Return Shipping:
    • For Defective Products: If your product is defective, we will provide a prepaid return shipping label at no cost to you.
    • For Change of Mind: If you are returning the product because you changed your mind, you will be responsible for covering the return shipping costs. A shipping label will be provided for your convenience, but the cost will be deducted from your refund.
  3. 7-Day Shipping Requirement: You must ship the product back within 7 days of receiving the return label. If the product is not shipped within this timeframe, the label will be void, and your return request will be canceled.

Refund Process

  1. Inspection: Once the returned product is received, we will inspect it to ensure it meets our return criteria. This process may take up to 5 business days.
  2. Refund Issuance: If the return is approved, we will process a full refund to your original payment method. Depending on your bank, refunds may take 7-10 business days to reflect in your account.
  3. Partial Refunds: If the product is returned in used or damaged condition, or if accessories are missing, we may issue a partial refund at our discretion.

Exchanges

  1. Defective or Damaged Products: If your product arrives defective or damaged, we will exchange it for a new one at no additional cost. Please contact us within 30 days of receiving your item to arrange the exchange.
  2. Incorrect Item: If you receive the wrong item, we will cover all shipping costs associated with returning the incorrect product and sending the correct one.

Late or Missing Refunds

  1. Check with Your Bank: If you haven’t received your refund within the specified timeframe, check with your bank, as there may be processing delays.
  2. Credit Card Issues: If the refund does not appear, contact your credit card company for more information on when the refund will be posted.
  3. Further Assistance: If you’ve completed the above steps and still haven’t received your refund, please contact us at support@bloomlyus.com.

Return Exceptions

  • Promotional and Discounted Items: Products purchased during a promotion or sale are final sale unless defective.
  • Custom Items: Personalized or customized items are non-refundable and cannot be returned.

 

Contact Information

If you have any questions about our return and refund policy, please contact us at: